Safety and Support: Responding to Critical Incidents in the Workplace

SKU#: 0401WESS

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Designed for leaders and managers, the course uses case studies and interactive discussions so you will:

  • Be able to better manage and understand trauma responses and reactions in the workplace.
  • Know when to call in your provider to assist in a debrief.
  • Learn how you can use supportive conversations and resources to support your employees who may be struggling.

Some of the topic areas covered include:

  • What a traumatic event is.
  • What critical incident debriefing is.
  • Why a debrief process may be helpful to staff.
  • What factors to consider when calling in a provider to facilitate a debrief.
  • How to inform your staff of a critical debriefing.
  • How to Assess your own personal triggers.
  • The skills leaders can employ and pay attention to when communicating with staff (nonverbal communication, tone, language used and listening).
  • The common reactions and responses to trauma (physical, emotional and changes at work).
  • Immediate reactions and long-term reactions—what to observe and how you can help.

Printable Resources:

What You Need to Know About Supporting Your Staff After a Critical Incident: Guidance Note for Managers and Leaders

Safety and Support: Responding to Critical Incidents in the Workplace Supplementary Resources

Resources list from the end of the presentation


This webinar was held on May 26, 2022 and its recording is now available as a free resource.