Safety and Support: Responding to Critical Incidents in the Workplace
Designed for leaders and managers, the course uses case studies and interactive discussions so you will:
- Be able to better manage and understand trauma responses and reactions in the workplace.
- Know when to call in your provider to assist in a debrief.
- Learn how you can use supportive conversations and resources to support your employees who may be struggling.
Some of the topic areas covered include:
- What a traumatic event is.
- What critical incident debriefing is.
- Why a debrief process may be helpful to staff.
- What factors to consider when calling in a provider to facilitate a debrief.
- How to inform your staff of a critical debriefing.
- How to Assess your own personal triggers.
- The skills leaders can employ and pay attention to when communicating with staff (nonverbal communication, tone, language used and listening).
- The common reactions and responses to trauma (physical, emotional and changes at work).
- Immediate reactions and long-term reactions—what to observe and how you can help.
All registrants will receive access to a resource that provides more information on this topic as well as a recording of this workshop, for up to 6 months.