Safety and Support: Responding to Critical Incidents in the Workplace

Designed for leaders and managers, the course uses case studies and interactive discussions so you will:

• Be able to better manage and understand trauma responses and reactions in the workplace.
• Know when to call in your provider to assist in a debrief.
• Learn how you can use supportive conversations and resources to support your employees who may be struggling.

Some of the topic areas covered include:

• What a traumatic event is.
• What critical incident debriefing is.
• Why a debrief process may be helpful to staff.
• What factors to consider when calling in a provider to facilitate a debrief.
• How to inform your staff of a critical debriefing.
• How to Assess your own personal triggers.
• The skills leaders can employ and pay attention to when communicating with staff (nonverbal communication, tone, language used and listening).
• The common reactions and responses to trauma (physical, emotional and changes at work).
• Immediate reactions and long-term reactions—what to observe and how you can help.

All registrants will receive access to a resource that provides more information on this topic as well as a recording of this workshop, for up to 6 months.